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Return Policy

Customers not satisfied with the product received may exercise the right of withdrawal provided for in Articles 52 to 58 of Chapter I, Title III of Part III of the Italian Consumer Code

It is in the interest of Belsire that the customer can exercise the right of cancellation under the best possible conditions. The customer can exercise the withdrawal, without specifying the reasons, by communicating in writing, to Belsire, within a maximum of 14 (fourteen) days of receipt of the product at the address indicated on the purchase order, their intention to cancel the contract and return the product itself, making use - where the customer prefers to - of a special document in Annex A to these General Sales Conditions .

To this end, the client can transmit to Belsire their communication containing the statement of withdrawal, the Customer data and indicate the product concerned:

(I)   by mail, to the email address customercare@belsire.com  , in which case the customer will receive an email, confirming the withdrawal exercised;

(Ii)  by registered letter with return receipt signed by the customer, sent to Belsire - Gram srl - Corso di Porta Nuova n. 20 - 20121 Milan;

Countries in the EU (Except for Greece)

In the event of a valid exercise of the right of withdrawal pursuant to paragraph 7.1, for the return of products from the countries in the European Union, the customer may take advantage of the FREE home collection of returns offered by Belsire, as foreseen in the procedures, agreeing the date and time of the withdrawal of goods with a carrier chosen by Belsire (SDA for Italy, Fedex for the other countries) and no later than 14 days from the date of receipt by Belsire, of the declaration of withdrawal of the customer. The customer will have to present the product for which they have exercised its withdrawal to the courier on the date and time agreed. In the case of their inability, the customer may agree to meet the courier again and this must take place within the next 7 days. Please note that the products are collected on weekdays between the hours of 9:00 and 17:00.

Countries outside the EU and Greece

In the event of a valid exercise of the right of withdrawal pursuant to paragraph 7.1, for the return of products from the rest of the world (ie from any country outside the European Union), or as an alternative to the provisions of the preceding paragraph, the customer will have to provide for delivery by mail or by courier, the product that they intend to return within 14 days from the date announced of their withdrawal to Belsire. The product will have to be a sent to the following address: Belsire Milan- Gram srl - Fiege Logistics Italy srl, Via Juan Manuel Fangio n°11 I-20020 Lainate  (MI) 2. To return the product under this paragraph 7.3, the customer will have to bear the costs of the shipment, as charged by the postal service or courier chosen by the customer, which will remain fully and permanently theirs.

In the case referred to in paragraph 7.3, the products must be returned by registered mail and insured complete with all the original packaging (boxes, accessories, badges, caps, information material etc.) together with the delivery note carefully compiled, a copy of the invoice and the return form attached to the product purchased.

In accordance to article 54 co. 4 of the Italian Consumer Code, the customer is charged with the burden of proof relating to the exercise of the right of withdrawal. The customer will also be responsible for the timely return of the goods according to the provisions referred to in paragraphs 7.2 or 7.3.

In case of withdrawal, the customer will be refunded all payments made ​​in favor of Belsire in relation to the product for which the withdrawal has been exercised, including the cost of delivery (except for the additional costs arising from the eventual choice of Special Delivery types described in paragraph 5.3). The reimbursement of these payments will occur by crediting, within 14 days of the date in which Belsire became aware of the exercise of the right of withdrawal by the customer.

Under article 56 co. 3 of the Italian Consumer Code, if the Customer sees personally to the product return (that is, no use is made, or cannot be made of the services referred to in paragraph 7.2), Belsire may withhold the refund of the price until they have received the returned product or the customer has supplied evidence of having sent the product returned in compliance with the provisions in paragraph 7.4.   Likewise, Belsire may withhold the reimbursement of the price up to the date of taking receipt of the product if the customer requests the service referred to in paragraph 7.2 but fails to deliver the product on the date and time agreed with the carrier chosen by Belsire Milan.  In any case, those provisions identified in paragraph 7.9 remain valid.

The crediting mentioned in paragraph 7.6 is carried out on the bank account of the customer corresponding to the credit card used by the customer for payment. Such reimbursement will be of no cost to the customer.

As is provided by Article 57 co. 2 of the Italian Consumer Code, the customer is responsible for the diminishing value of the products due to handling other than strictly necessary to assess the nature, characteristics and effective operation of the product. Therefore, if the goods returned by the Customer are damaged, incomplete, damaged and /or dirty or in any state that unequivocally leads one to understand that the products have been used, in such a way as to compromise the substantial integrity, they will not be refunded, and will be remitted to the Customer at Belsire Milan- Gram srl - Fiege Logistics Italy srl, Via Juan Manuel Fangio n°11 I-20020 Lainate  (MI) 2. With respect to footwear, the sole must be perfectly intact.  It is therefore strongly recommended to customers to try on Belsire shoes on an area that is particularly soft and non-abrasive.

Failure to return the product according to the procedures and within the periods referred to in paragraph 7.2, which referred to paragraph 7.3 above, will be understood as a manifestation of the will,  by the customer, of the revocation of the declaration of withdrawal. The customer will then retain the purchased good and Belsire will not be bound to a refund.