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Shipping & Handling

After transmitting the order through the website www.belsire.com, clicking on “My orders”, the customer can follow the delivery of their products online. In any case, for any information regarding the delivery, the customer can  email our Customer Service at the email address customercare@belsire.com or can call +39 02 36514996.

Delivery of the products is carried out to the address given by the customer only after the regular payment registration of the relative order.  Pursuant to a provision of article  61 of the Italian Consumer Code, Belsire Milan will fill the order of the products no later than 30 (thirty) days from the date of conclusion of the contract, upon receipt of the purchase price, and unless Belsire Milan does not communicate - within 10 ( ten) days - the rejection of  the order under the preceding paragraph 2.2.  While filling out the order, the customer has the faculty to request delivery of all or part of the products referred to in the same order to an individual of their choice, by selecting the 'option' Gift . It is understood that no delivery can be made ​​to hotels, professional domiciles or professional mailboxes.

The customer will have the opportunity to use the following delivery modes:

 

For Italy:
    • Ordinary service (free): delivery occurs between 9:00 and 18:00 from Monday to Friday (delivery within the day after if ordered before 01.00 p.m. –ROME CET- otherwise 2 working days);
    •  
For the European Union, United States and Canada:

Ordinary service (free): delivery occurs between 9:00 and 18:00 from Monday to Friday (delivery within 3 days if ordered before 01.00 p.m. –ROME CET- otherwise 4 working days); 
Express Service (surcharge € 19,00): delivery occurs between 9:00 and 18:00 from Monday to Friday (delivery the day after if ordered before 01.00 p.m. –ROME CET- otherwise 2 working days);

For Switzerland and Norway:

Ordinary service (surcharge € 8,00 ): delivery occurs between 9:00 and 18:00 from Monday to Friday (delivery within 3 days if ordered before 01.00 p.m. –ROME CET- otherwise 4 working days); 

For the rest of the world (ie for deliveries outside the European Union, the United States, and Canada):

 Ordinary service (surcharge € 33,00): delivery occurs between 9:00 and 18:00 from Monday to Friday;   
 Express Service (surcharge € 40,00): delivery occurs between 9:00 and 18:00 from Monday to Friday

Latin America: For orders with ordinary shipping service delivery occurs within 3 working days for purchases realized before 1.00 p.m. (Rome CET), otherwise the order will be delivered within 4 (working) days.
For orders with express service delivery occurs the day after for purchases realized before 1.00 p.m. (Rome CET), otherwise orders will be delivered within 2 (working) days.

Asia, Middle East, India: For orders with ordinary shipping service delivery occurs within 4 working days for purchases realized before 1.00 p.m. (Rome CET), otherwise the order will be delivered within 5 (working) days. For orders with express service delivery occurs within 2 (working) days.

Africa, Oceania: For orders with ordinary shipping service delivery occurs within 4 working days for purchases realized before 1.00 p.m. (Rome CET), otherwise the order will be delivered within 6 (working) days.For orders with express service delivery occurs within 2 days for purchases realized before 1.00 p.m. (Rome CET), otherwise orders will be delivered within 2 (working) days

The delivery times identified are purely indicative.

 

The shipping costs if you choose the express service, or for shipments outside of the European Union, the United States and Canada are charged to the customer in addition to the product purchase price. The shipping costs with express service in a country of  the European Union, the United States, or Canada, will not be refunded even in the event of order withdrawal by the customer or replacement product, as provided by article 56 clause 2 of the Italian Consumer Code.

The customer will be informed by email of the expected delivery date as well as the name and contacts of the carrier assigned by Belsire Milan for the delivery.  The customer may then  contact the carrier to eventually agree on a different delivery date .

In the event that, at the time of delivery, the package appears damaged, the customer (or the person who receives the product as already explained in paragraph 5.2) should proceed to open the package in the presence of the carrier, to check the status of the product contained therein. In the event that the product is damaged, the customer (or the recipient) must detail in writing, on the delivery note, all the damage detected.  All claims must be submitted following the procedure set forth in Clause 10.

 
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