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FAQ

Accepted international credit cards?

At the time Belsire Milan accepts payments with Visa , MasterCard , American Express and Diners Club through the Bank's online platform Sella S.p.A. Also è ; active the service fee by credit card through the PayPal platform ® is for customers who hold a PayPal account < sup> ® , both for unregistered clients.

The credit card used for payment must be valid for purchases in Italy, it has been issued by Visa, MasterCard, American Express or Diners Club and bring the respective logo on it, or the logo lender that he issued.

Holder and l billing address have to match the data   recorded and associated with the credit card. Because of possible anomalies of this information may arise in a delay in processing of your order, since é ;, for your safety, the information will have à It is controlled by the anti-fraud system of the related payment networks used by Belsire Milan. More information can be found at interior of the General Conditions of Sale &Outdoors; interior of the section “ Legal Notice ” belsire.com the internet site.

 

What to do if the product I do not sock or not è like me l expected?

Belsire think first of all to the satisfaction of its customers, so if you are not completely satisfied with your purchase you can make a return or request a replacement product.

 

How to make the return / exchange of the equipment received?

In case the ordered product does not fully satisfy you, you can make free (in Europe, USA and Canada) a Return within 14 days of receipt and request a change of product or a full refund ( apply the conditions of all article 7:08 of the General conditions of Sale consulted in special section of the website www.belsire.com).

Please note that both made it, that for a eventual replacement, the product must not be used, so be sure to try the shoes on an extremely soft surface (eg. a carpet). Be careful not to remove labels, parts of the product and keep all original packaging of the product. This will help us à to prevent accidents and save time.

The return request can memorize options be through the following modes à ;: (1) by phone to the Customer Service Belsire Milan; (2) in writing, by sending a registered letter a.r Belsire Milan; (3) by means of the forwarding a request made in special section under the heading “ Returns ” the website www.belsire.com and following procedure, or (4) by sending a request made to e-mail address support@belsire.com .

For complete conditions of return and replacement of the product, please consult the section relating to interior of the General Conditions of Sale consulted under the heading “ Legal Notice ” belsire.com the internet site.

 

What if after trying the shoes do not seem comfortable?

Even if our shoes are made of high quality materials à and with great care, it may happen that do experience some discomfort the first time you wear them. Unfortunately, we regret that we can not accept the return or replacement of gi à footwear; used, however, to avoid unpleasant incidents, please pay particular attention to the instructions under the heading “ Size & Fit ” in the description of each shoe and to the relative comparative table. Should you have any doubt, please contact us for assistance.

 

What to do if the product I'd want to make the change has a different price than that previously purchased?

If the product of your choice had a price lower than that previously purchased, we will emettervi a voucher for the difference in value. If the product you want to order as a change instead a higher price than originally purchased, at the end of the product selection, the system will guide you à through the process of paying the balance by credit card or PayPal ® .

 

What to do if your product è flawed?

Belsire pays great attention to the quality à of its products through a strict set of quality controls à and a dedicated department, however, if you notice any product defect, we ask that you will provide us the photo of the product and the defect (from top, sides and soles if it were a shoe) and contact us through the form dedicated Contacts the website, or by sending an email to the support@belsire.com . We will assess the situation and to provide the most ù solution; convenient.

 

What if the product does not fit me and my size is not è available on the website?

We will contact you by email to let you know the date of delivery of the shoes required or if the product does not è pi ù available we will contact you to suggest a Alternatively or offer a full refund.

 

I received a product that was not ordered or received a different product

Sorry inconvenience. Provide to report the failure through the “ Returns ” in special section of the website or all interior de “ My Account ” or contact our Customer Service &Outdoors; email address support@belsire.com . Sar à our pleasure to provide for the withdrawal of the product required and / or to arrange for replacement of the product with the one you requested.

 

I received the form for return   but I lost. How can I retrieve it?

Please contact Customer Service Belsire Milan through the form dedicated to the Contacts section of the website or by sending an e-mail message to support@belsire.com address

 

What are the deadlines for repayment?

Refunds can take up to 20 days after the returned products have been received in our warehouse for processing.

 

I would like to make a return of an item purchased with a Voucher how?

Orders placed with a gift certificate as a form of payment will be repaid with another gift certificate. If you require assistance, please contact us through the form dedicated to the Contacts section of the website or by sending an e-mail message to support@belsire.com .

 
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